Custom Domain
Use your own domain name for your Sellvy store instead of the default yourname.sellvy.io address.
Why use a custom domain?
A custom domain gives your store a professional, branded URL like shop.yourbrand.com or store.yourbrand.com. This builds trust with customers and makes your store easier to remember.
Custom domains work with any domain registrar (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.). You keep full ownership of the domain.
Connecting your domain
Follow these steps to connect a custom domain:
- Add your domain in Sellvy — Go to Settings → Domain in your dashboard and enter your custom domain (e.g., shop.yourbrand.com). Click Add Domain.
- Configure your DNS — Log in to your domain registrar and add the following DNS record:
| Type | Name / Host | Value / Target | TTL |
|---|---|---|---|
| CNAME | shop | cname.sellvy.io | Auto or 3600 |
Replace “shop” with whatever subdomain you chose. If you want to use an apex domain (e.g., yourbrand.com without a subdomain), some registrars support CNAME flattening or ALIAS records — check your registrar's documentation.
- Verify the connection — After adding the DNS record, go back to your Sellvy dashboard and click Verify Domain. DNS changes can take up to 48 hours to propagate, though most complete within 15 minutes.
- Done— Once verified, your storefront is immediately accessible at your custom domain. The default sellvy.io address continues to redirect to your custom domain.
SSL certificate
Sellvy automatically provisions a free SSL certificate for your custom domain. This means your store is served over HTTPS with the padlock icon in the browser.
- •SSL is provisioned automatically after domain verification.
- •Certificate renewal is handled automatically by Sellvy.
- •HTTP requests are automatically redirected to HTTPS.
You do not need to purchase, upload, or manage SSL certificates yourself. Everything is automatic.
Troubleshooting
Domain shows “Not verified” after adding DNS record
DNS propagation can take up to 48 hours depending on your registrar and the TTL settings. Wait at least 15 minutes, then click “Verify” again. If it has been more than 48 hours, double-check that the CNAME record is pointing to cname.sellvy.io and that there are no conflicting A records for the same subdomain.
“ERR_SSL_VERSION_OR_CIPHER_MISMATCH” error
This usually means the SSL certificate has not been provisioned yet. It can take up to 10 minutes after domain verification. Try again shortly. If the error persists, make sure your registrar is not using a proxy that intercepts SSL (such as Cloudflare with its own SSL — set the CNAME to “DNS only” mode if using Cloudflare).
Domain shows old website or parking page
Clear your browser cache and try in an incognito window. If the problem persists, check that there is no conflicting A record or redirect rule set at your registrar.
Want to use an apex domain (no subdomain)?
Standard DNS does not allow CNAME records on apex domains. Some registrars (like Cloudflare) support CNAME flattening or ALIAS records which work as an alternative. Check your registrar's documentation for support. Alternatively, use a subdomain like shop.yourbrand.com or store.yourbrand.com.
Removing a custom domain
To disconnect your custom domain, go to Settings → Domain and click Remove Domain. Your store will revert to the default yourname.sellvy.io address immediately. Do not forget to also remove or update the CNAME record at your registrar.